Patient satisfaction survey starts on 4 April
A patient satisfaction survey will be carried out at East Tallinn Central Hospital from 4 April to 8 May. The survey will be carried out by interviewing a random sample of outpatients. The aim of the survey is to understand patients' expectations regarding communication and involvement. The questionnaire-based feedback used in the past has this year been replaced by interviews as it gives us a better understanding of the patients' experience and helps us ascribe meaning to it.