The Patients’ Council of East Tallinn Central Hospital is a voluntary council which consists of the representatives of patients and their loved ones, giving advice to the hospital. The Council started operating in September 2023. The goal of the Council is to help design human-centred patient journeys and services by involving patients and their loved ones in hospital processes, in order to guarantee the satisfaction of the patients with the hospital.
The goals of the Council are to include the patient’s view to the organisation of the hospital’s internal and external communication, to designing different services and patient journeys, and to developing trainings and other health education projects targeted to general population.
The members of the Patients’ Council as of 15 September 2023 are Avo Hein (Chair of the Council), Hele-Riin Hunt (Deputy Chair of the Council), Kadri Penjam, Laine Siim, Lea Lumi, Liina Daum, Mai Olde, Mihael Vladislavlev and Signe Valgemäe. The representatives of East Tallinn Central Hospital are Kätlin Pallo, Lea Karik and Elle Rohi.
Additional questions about the work of the Patients’ Council: patsientidenoukoda [at] itk.ee ()
Summary of the Council meetings:
On September 15, at the first meeting of the Council, the Chairman of the Board of East Tallinn Central Hospital, Mr. Tarmo Baker, gave an overview of the hospital. Elle Rohi introduced the background of establishing the Council, and its connections to the World Patient Safety Day, the topic of which this year was including patients in safety design. In addition, the hospital expressed their expectations to the Council and the members of the Council shared their expectations to the Council, the hospital and the health care system in general. After discussing the draft of the Statutes of the Council and its work organisation, the Chair and Deputy Chair of the Council were selected, and the schedule and topics of the meetings for 2023 and 2024 were agreed on.